Krystal Resort Complaints Reduction Team knows it is very important to do its job well in order to ensure a positive and memorable guest experience. Complaints are a part of business, yet it is important to immediately satisfy a guest’s needs if they are complaining about anything. The Krystal Resort Complaints Reduction Team will have to work much harder in the future if the complaints are not resolved now.
What Can Happen
There are many things that can happen if the complaints of a guest are not resolved the first time. The repercussions of not resolving a guest’s complaints can and will impact the number of complaints in the future, as well as serving to damage the hotel or resort’s reputation.
- If a guest complaint is not resolved, they are more likely to tell others about the negative experiences that they had. Research has shown that people who have a bad experience will tell ten people about that experience compared to one person that tells others about a positive experience.
- The internet gives people who complain a new avenue for sharing their negative experiences. If the complaint reaches the Internet, there is no telling how many people will see or hear about it.
- Guests will not book with a hotel or resort that has bad reviews. They will look for somewhere else they think they will have an enjoyable and complaint-free time at.
How to Fix It
Krystal Resort Complaints Reduction Team knows that this problem can be fixed by making sure that all complaints are resolved properly. This will reduce the amount of complaints by guests in the future, because changes have been made to correct the problems that guests have had in the past.